Return & Refund Policy

We want you to be happy with your order. This policy explains how returns and refunds work at IQ Technology.

Return window

You can request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and include all accessories and documentation it came with.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We'll confirm the return address and next steps by email — please wait for this confirmation before sending anything back.

Refunds

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5-10 business days. Original shipping costs are non-refundable unless the return is due to our error or a defective item.

Damaged or defective items

If your order arrives damaged or faulty, contact us within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or a full refund, including return shipping, at no cost to you.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping method, since we cannot issue a refund for packages lost in transit back to us.

Non-returnable items

Consumables such as ink cartridges, thermal label rolls, and opened software licenses cannot be returned once opened, except where the item is defective.

Questions

If anything about this policy is unclear, reach out through our Contact page before placing your order or requesting a return.